Customer Service & Support

Shipping Cost

The following table outlines our shipping charges for UPS ground, our standard delivery system

Standard Delivery
We ship via United Parcel Service (UPS) standard delivery to destinations in the continental United States. Orders destined for Canada, Hawaii, Puerto Rico, Guam, The Virgin Islands, Saipan, APOs and FPOs are shipped via United States Postal Service Priority Mail. We regret that we are unable to ship to P.O. boxes.

International Shipping
Orders shipping to locations outside the continental United States are subject to additional USPS Global Priority delivery fees. Upon ordering, a shipping quote is emailed to international customers. You may choose to cancel the order if you are not comfortable with the shipping cost.

Express Delivery
Express Delivery can be arranged on an individual order basis. Some oversize items are not available for express delivery, and overnight delivery is not available to some rural addresses. To arrange express shipment and receive a quote for expedited shipping and handling charges, please call (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time to make arrangements with our customer service department.

Additional Charges for Oversize Items
Due to the size of certain items, additional shipping and handling charges are listed in parentheses next to the item’s price. The amount is added to the Standard Delivery Shipping and Handling Charges above.

BACKORDERS
Should any merchandise be unavailable when you order, the item(s) will be placed on back order and scheduled for delivery upon arrival from Africa. You will not be charged for items on back order until they are shipped. We will email you a notice outlining the back ordered merchandise and the expected arrival time. If you do not wish to receive delayed shipments, please indicate in a reply email.

RETURNS & EXCHANGES

Notice of Distinctiveness: We are proud of the level of quality our producers and artisans uphold. However, all of our items are handmade, and unique variations from the item pictured occasionally occur. Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange; for example, we do not consider slight variations in color and pattern valid reasons for returns.

Return Policy: If you are completely unsatisfied with the product(s) you receive, we will accept returned merchandise within 30 days from the purchase date. Please email info@swahili-imports.com to request a Return Confirmation Number (RCN) and receive instructions for returning your merchandise. We will not provide refunds for merchandise returned without an RCN.

DAMAGED MERCHANDISE
If your merchandise arrives damaged, please contact our customer service department within five (5) business days at info@swahili-imports.com or by phone at (541) 684-0688. Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2-3 business days following the damage report.

PRIVACY POLICY

Our Commitment To Privacy

Your privacy as an online consumer is important to us, because we too make purchases online and value the iron-clad protection of our information. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Swahili, Inc. website (www.swahili-imports.com). On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number


The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive and at your request, to send emails informing you of promotion events or sales. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by accessing your personal account (free registration required). We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time or send us an email.